Co-Managed IT Responsibility Matrix (Free Template)
Practical tools, checklists, and assessments — no strings attached.
Decide Exactly Who Does What — Before You Sign Anything
The #1 reason co-managed IT partnerships succeed or fail isn't tooling or price — it's role clarity. When responsibilities are fuzzy, things fall through the cracks and your internal team feels threatened. When they're written down, everyone relaxes and the work gets done.
This free Responsibility Matrix (a RACI-style chart) lets you and your internal IT lead map every function — and decide what you keep, what we cover, and what we share. You stay in control; we fill the gaps.
No replacement, ever. This tool exists to prove the point: co-managed IT is about dividing labor on your terms, not handing over the keys. Your IT person keeps their job.
Sample Responsibility Matrix
R = Responsible (does the work) · A = Accountable (owns the outcome) · C = Consulted · I = Informed
| Function | Your Internal IT | American Digital Services |
|---|---|---|
| Strategic IT planning & budgeting | A / R | C |
| Day-to-day end-user support (Tier 1) | A | R (overflow) |
| After-hours & weekend help desk | I | R / A |
| 24x7 monitoring (NOC) | I | R / A |
| Tier-3 / escalation engineering | C | R |
| Patch & vulnerability management | C | R / A |
| Endpoint security (EDR/MDR) | I | R / A |
| Backup & disaster recovery | A | R |
| Microsoft 365 / Google Workspace / Azure administration | R | C / R (shared) |
| Proprietary / line-of-business apps | R / A | I |
| Vendor & ISP management | R | C |
| Compliance documentation & evidence | C | R / A |
| Security awareness training | I | R |
| Major projects & migrations | A | R (augmentation) |
| Institutional knowledge & relationships | R / A | I |
Every engagement adjusts these assignments to fit your team. Use us for everything, or just the rows you highlight.
Want to walk through it together? Explore Co-Managed IT.
Request the Co-Managed IT Responsibility Matrix (Free Template)
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